Travis Nicolaysen

I felt like Travis wanted my business. I know all lenders do but he put forth the most effort, his enthusiasm on the phone, I just felt like he was willing to do whatever to get the job done and I liked that. He was very nice, helpful, and just great to work with.

Travis was easy to reach and happy to help explain where we were in the refinance steps throughout the entire process. He was happy to help in any way that he could, even making it known that the initial quote was without any commitment needed. It was evident that he wanted to help us get the best deal and the right deal for us! Right up until closing, he was doing in our corner doing all that he could to help move everything along smoothly.

Travis provided outstanding customer service from our first conversation through the closing date! He went above and beyond to make sure every question was answered and kept me informed every step of the way. I still can’t believe how simple and easy Travis made the whole process for me! His diligence, professionalism, and follow through made the entire experience exceptional. Thank you for everything, Travis!!

Travis was absolutely amazing! He was so supportive and encouraging throughout this whole process. He kept me updated and informed. He was always available if I had any questions and was eager to help in anyway. He truly made me feel at ease during a stressful time. I would recommend Travis to any of my family and friends.

Travis treated us as family. He made the whole process easy, understandable, and fun.

Outstanding; goes way beyond Great !). Our experience has “renewed “ Confidence and Trust in the business world 😊. Travis went past “Go!” While remaining professional and pleasant during this process.! Customer Service- ? My husband and I decided GREAT CUSTOMER SERVICE has been refreshed as well ! We are Older and I struggled with EMAILS! No problem at all because Travis walked me through; NO pressure was added to Our experience; Travis helped several family members,along W our Neighbors!

Travis made the experience very easy for me and my family. Handled himself very professional and took his time when he explained things to us every step of the way.

Very pleasant experience. Quick replies and all around seamless process.

Travis was fantastic through my loan process! He was available nearly all times of the day and his communication was top notch. He couldn’t have made the experience easier/better.

Travis went above and beyond to make sure we understood the financial process of buying a home. He was always responsive whenever we had questions.

Travis and his whole Novus team was wonderful to work with! From the beginning Travis was very friendly and super helpful. He was always available to answer any and all questions that we had, responding to calls and texts right away. He kept us up to date on everything going on with our home loan, and we never had to second guess where we were in the process. As first time homebuyers, we are so thankful that we had the smoothest home buying process thanks to Travis and his team. I would recommend Travis and Novus Mortgage to anyone looking to purchase or refinance their home. They are the best!!